This Nurses Month, we’re sitting down with the nurses inside Reimagine Care’s Virtual Care Center to hear their stories — in their own words.
Kerri Capdeville didn’t plan on oncology nursing. It found her — and after that first year, she never looked back.
Nearly three decades later, Kerri brings that same commitment to Reimagine Care’s Virtual Care Center, where she supports cancer patients and their families through symptom management, care coordination, and the kind of steady, consistent presence that can make an enormous difference in someone’s cancer journey.
We asked her what’s kept her here, what virtual care actually looks like in practice, and what she’s learned about what patients — and their families — need most.
What drew you to oncology nursing — and what’s kept you here for 29 years?
“I happen to get into oncology by chance — it was not my first choice. But after the first year I never wanted to change my path to any other specialty. The collaboration it takes to care for an oncology patient, from physician to therapist to social worker and so on, is amazing. It is teamwork at its best.
I enjoy connecting with the patient and their family to help them through their cancer journey. That sense of connection and impact is what has kept me here.”
Can you share a patient moment that has stayed with you?
“There is an elderly patient who interacted with symptom management almost weekly for over a year. She lived alone and needed a lot of clarification about her symptoms and what to do to resolve them. She was so appreciative that she had someone to help her through her cancer journey. I would get her call most of the time and she knew me by name.
It is making a difference in her life — making her journey easier by being there to talk her through her situation — that makes doing this job personally fulfilling.”
What was the transition to virtual care like for you?
For Kerri, the move wasn’t a difficult one. The benefits were clear from the start — better work-life balance, fewer interruptions, and the ability to build clinical relationships across time zones. But what surprised her most was how much more present she could be for her patients.
“You can concentrate more on the patient’s issues without the distraction of a normal clinic environment. The clinician has access to better technology that allows for closer monitoring and easier access for the patient to connect with a care team member.”
What does “being present” actually look like in a virtual setting?
“Knowledge and caring for the patient remain the same standard whether virtually or clinically. The difference is the better mindset the clinician has in a virtual space. You can give more of yourself — more focused, less distracted, and more attuned to what the patient actually needs in that moment.”
You mention families often. How does virtual care change the family experience of cancer?
This is where Kerri’s perspective becomes especially clear. Cancer, she says, doesn’t just happen to a patient — it reshapes the entire family.
“The family must adapt to the diagnosis, attending appointments, being the transportation person, dealing with the symptoms, and still hold down regular life duties — cooking, cleaning, working, taking care of kids. It benefits both the patient and the family if symptoms can be managed at home. Less travel, less expense, less stress.
The goal would be for the patient to be where they feel comfortable, safe, and loved — and that is what we all hope virtual care provides to them.”
Happy Nurses Month to Kerri and every member of our Virtual Care Center team.