Cancer treatment has traditionally centered around scheduled clinic visits, leaving patients with limited support between appointments. But cancer doesn’t wait for office hours—symptoms, side effects, and concerns can arise at any time. That’s where on-demand cancer care comes in, transforming how and when patients receive the support they need, while also revolutionizing how providers deliver care.
What Is On-Demand Cancer Care?
On-demand cancer care means patients can access clinical support whenever they need it—24/7, from anywhere. Instead of waiting for their next appointment or heading to the emergency department for non-life-threatening concerns, patients can connect with Remi, their virtual assistant, or the Virtual Care Center, staffed by oncology-trained clinicians, through SMS texts.
Why Does On-Demand Cancer Care Matter?
Traditional cancer care models don’t always account for the unpredictability of symptoms and the challenges of in-person visits or delays waiting on care teams to return phone calls. On-demand care fills these gaps, improving both the patient experience and provider efficiency in several key ways:
For Patients:
1. Immediate Access to Expert Support
Whether it’s a new symptom, medication side effect, or question about their treatment plan, patients can get answers in just minutes instead of waiting days for an appointment or call back through our virtual assistant, Remi, and our Virtual Care Center of oncology-trained clinicians. This reduces anxiety and ensures issues are addressed before they become serious.
2. Fewer Emergency Department Visits
For patients with cancer, an unexpected trip to the emergency department (ED) is often more than an inconvenience—it’s a disruption that can lead to unnecessary hospitalizations, increased stress, and financial burdens. At Reimagine Care, we believe there’s a better way. By delivering 24/7 on-demand, AI-powered, and clinician-supported virtual care, we’re proving that many of these visits can be avoided—leading to better patient experiences and stronger healthcare outcomes.
Our latest analysis demonstrates the effectiveness of our virtual oncology care model in reducing avoidable ED visits:
- 30% fewer ED visits for Reimagine Care patients compared to national benchmarks.
- 41% reduction among moderately to highly engaged patients—highlighting the importance of proactive virtual support.
- 64% reduction for patients aged 65 and older, who face the highest risk of complications and hospitalizations.
- Nearly two fewer ED visits per high-risk patient within their first six months on our symptom management program.
3. More Personalized, Continuous Care
With proactive check-ins, patients report symptoms and concerns before they escalate to a severe level. This allows for adjustments to treatment plans, leading to better outcomes and fewer complications.
4. Comfort and Convenience
Traveling to and from a clinic can be exhausting, especially for those experiencing fatigue, pain, or weakened immune systems. On-demand care extends clinical expertise beyond the brick-and-mortar setting allowing them to focus on healing in a familiar environment.
5. Lower Financial and Emotional Burden
Hospital visits, missed work, and out-of-pocket costs add up quickly. By reducing unnecessary in-person care and preventing complications, on-demand care helps ease both the financial and emotional strain of cancer treatment.
For Providers:
1. Optimized Resource Allocation
On-demand care allows providers to prioritize patients based on acuity, ensuring those with urgent needs receive immediate attention while reducing unnecessary office visits. This helps optimize clinic schedules and staffing resources.
2. Improved Clinical Workflow Efficiency
With on-demand care, Reimagine Care can address patient concerns more efficiently through the most appropriate channel—whether that’s a quick text response from Remi, a scheduled video visit, or an in-person appointment. This streamlines workflow and reduces administrative burden.
3. Enhanced Patient Monitoring
Proactive patient check-ins enables providers to track patient symptoms allowing for earlier intervention, if needed. This continuous flow of information helps identify trends that might be missed during periodic office visits.
4. Reduced Provider Burnout
By distributing patient care across Reimagine Care, the additional support helps alleviate the pressure on individual providers and reduce after-hours phone calls, contributing to improved work-life balance and job satisfaction.
5. Better Financial Outcomes
For cancer care providers and health systems, on-demand care delivers significant cost savings through reduced ED utilization and hospital admissions. It also creates opportunities for new reimbursement models and value-based care arrangements that reward improved patient outcomes and efficient resource use.
The Future of Cancer Care Is On-Demand
At Reimagine Care, we’re making high-quality, on-demand cancer care the new standard—because every patient deserves convenient, compassionate, and clinically excellent support, and every provider deserves the tools to deliver optimal care efficiently.