Reimagine Care exists to close one gap: the space between “something’s wrong” and “someone’s helping,” for patients in active cancer treatment. Here’s how it works. Remi, our AI purpose-built for oncology, is the first conversation, gathering context around the clock. When something needs a clinician, it goes straight to our Virtual Care Center, no cold handoff, no repeating the story.
Our Q2 2026 numbers show what that model does for the people on both ends of it.
For patients:
→ 9 minutes: average response time once an escalation reaches a Virtual Care Center clinician
→ 9.4/10 patient satisfaction
→ 90% engaged meaningfully with symptom support, four quarters running
For the health systems and practices we partner with:
→ 95.3% four-quarter average of issues resolved without ever needing escalation
→ Less than 1% ED referral rate, meaning fewer avoidable admissions landing on your books
→ 100 NPS from referring providers who trust the model enough to keep sending patients into it
→ 431,000 interactions handled, all-time, without adding a single person to your team
We built this because patients shouldn’t have to wait until Monday, and partners shouldn’t have to choose between staffing up and leaving gaps.
Curious what this looks like in your practice? Let’s connect.
