Emerald Holmes, MBA, RN, Senior Product Manager
Imagine a world where patients can manage cancer symptoms, access expert guidance, and reduce hospital visits, all from the comfort of home. By addressing symptoms early and providing proactive, personalized support, we help patients avoid disruptive and costly care settings, allowing them to focus on healing. That’s the expertise of Remi, your 24/7, AI-powered, virtual assistant.
Meet Remi: Your AI-Powered Virtual Assistant
At the heart of our innovative approach is Remi, an easy-to-use AI-powered virtual assistant specifically designed to understand and support the unique needs of cancer patients. Remi combines Conversational AI experience with access to our Virtual Care Center clinical team’s deep oncology expertise to provide personalized, on-demand care and support at any hour of the day or night.
What Makes Remi Special:
- Cancer-Specific Intelligence: Remi effectively captures the nuanced symptoms, side effects, and challenges that cancer patients face throughout their treatment journey. Through our proactive check-in and ePRO, Remi is able to provide relevant, timely support that’s specifically tailored to each patient’s unique situation.
- Natural, Conversational Support: Patients can interact with Remi through simple text messages, using their own words to describe how they’re feeling or responding to Remi’s weekly assessments. Remi understands natural language and responds with clear, compassionate guidance that feels like a personal conversation.
- Intelligent Symptom Assessment: When patients report symptoms, Remi conducts thorough assessments using evidence-based protocols. This helps determine symptom severity and ensures patients receive the right level of care at the right time – whether that’s self-management guidance, educational resources, or escalation to our clinical team.
- Seamless Clinical Integration: While Remi handles many patients’ needs independently, it’s fully integrated with our Virtual Care Center’s clinical team of oncology-trained clinicians. When human expertise is needed, Remi ensures a smooth handoff with all relevant patient information, creating a seamless care experience.
How Remi Works:
- 24/7 Symptom Support: Remi is always available to help patients manage symptoms, provide personalized education, and escalate concerns to our team of on-demand oncology-trained clinical experts when needed.
- Proactive Check-Ins: Through regular monitoring, Remi catches symptoms early, enabling early intervention, and reducing unnecessary trips to the ED, hospitalizations, and urgent care.
- Effortless Communication: No apps, no passwords—just SMS text. Remi makes it effortless for patients to stay connected and supported by sending a quick text at any time.
- Personalized Education: Remi delivers medically reviewed and approved educational content tailored to patients’ symptoms, empowering them with the knowledge to manage their care effectively.
Beyond Symptom Management:
Remi’s support extends beyond just managing symptoms. As a constant companion on the cancer care journey, Remi:
- Sends timely check-ins about oral cancer medication adherence
- Shares relevant educational content at the right time
- Checks in proactively to catch potential issues early throughout the treatment journey, including post-operatively.
What Patients Are Saying:
- “The love, kindness, and encouragement provided by the team helps me cope with my pain and suffering.”
- “The program gives me easy access to someone so I can discuss my symptoms and issues. I like the consistent check-ins to see how I’m feeling.”
- “The program provides immediate feedback on symptoms that I am experiencing and guidance for my concerns.”
Proven Impact:
Our data shows that Remi and our Virtual Care Center are making a real difference:
- 30% fewer ED visits compared to national benchmarks.
- 41% reduction in ED visits among moderately to highly engaged patients.
- 52% symptom-related interaction resolved by Remi without escalation to the Virtual Care Center
- 64% reduction in avoidable ED visits for patients aged 65 and older.
- Nearly two fewer ED visits per high-risk patient within their first six months on our symptom management program.
Why It Matters:
Traditional oncology care often waits until symptoms become unmanageable, leading to reactive, and often avoidable, ED visits, hospital stays, and urgent care trips. Reimagine Care flips the script with a proactive, patient-first, human + tech approach that keeps care where it belongs: at home. By addressing common, manageable symptoms—such as pain, nausea, vomiting, fever, and diarrhea—in the home setting, we’re keeping patients out of unnecessary care settings while alleviating pressure on healthcare providers.