We captured Dan’s full COA session in three short clips. Watch them below — and if you’re thinking about what this could look like for your patient population, reach out. We’d love to talk.
Think about what happens when a cancer patient going through treatment has a question, an issue, a symptom — and it’s 2am.
They call the office. They leave a message. And they wait.
The average resolution time in cancer care right now is 24 to 48 hours. For a patient sitting up at night wondering if something is wrong, that’s not a support system. That’s a gap.
At Reimagine Care, we built our entire model around closing it.
When Remi is inserted into that care flow, everything changes. Instead of leaving a message and waiting, patients get an instant response. And Remi isn’t just a first touchpoint — it’s resolving more than half of all the interactions it handles every single day on its own.
For the interactions that do need a human in the loop, patients are connected to our Virtual Care Center clinicians within minutes. Together, Remi and the VCC resolve approximately 95% of the entire triage journey — taking that volume fully off a practice’s plate so the final 5% of complex cases can get to the right care faster too.
The result: 30 to 60 minute resolution times on average, instead of one to two days.
But the real impact isn’t just speed. It’s the difference between catching something before it becomes an ED visit — and finding out about it after.
That distinction matters enormously, for patients and for health systems. An avoidable ED visit is a failure point in the care experience. It’s a cost. It’s a patient who felt alone in a moment when they needed support and didn’t have it.
The gap between visits doesn’t have to be empty. It just requires a different kind of infrastructure — one built for what oncology patients actually experience between appointments.
If you’re thinking about supporting your patients between their visits, let’s chat.
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