We captured Dan’s full COA session in three short clips. Watch them below — and if you’re thinking about what this could look like for your patient population, reach out. We’d love to talk.
Think about everything that happens between a patient’s appointments.
The questions at 2am. The symptom that appears on a Friday evening. The uncertainty that doesn’t pause just because the clinic is closed. There’s a layer of need that traditional care models have never been built to handle — and that gap is where patients fall through.
Reimagine Care was built to be that layer.
Not an app. Not a tool. A care layer that sits between your patients and your clinic, there to support everything that happens between visits. And it works through three components that are always operating together.
Continuous patient engagement. Remi checks in with patients, responds to them within seconds, and meets them where they are in the moment. Not when it’s convenient for the system — when the patient needs it.
AI-augmented triage. It’s not enough to simply log every patient interaction into a chart. That interaction has to be interpreted. It has to be contextualized against the patient’s chart in real time and then routed to the right level of care. That’s what Remi does — actively, continuously, automatically.
Human in the loop. Technology alone isn’t enough. When a conversation needs to escalate, oncology-trained MAs, RNs, and APNs take over within minutes. Real clinicians. Real decisions. Real fast.
Together, this combination extends your team’s capacity — without requiring you to expand the team itself.
So what is Remi exactly? Remi is an agentic AI — which means it’s not just responding when a patient reaches out. It’s actively managing part of the care journey. Checking in with patients throughout the days and weeks. Responding within seconds. Interpreting every interaction against the patient’s chart and conversation history, raising red flags where needed, and routing to the right level of care.
And it does all of this over SMS. Plain text messages — no app to download, no password to forget, no portal to log into. Just an easy conversation that feels like it’s coming directly from your practice.
When agentic AI is woven into the actual care journey, the outcomes follow. ED visits are avoided because problems get caught before they escalate. Easy questions get answered automatically, freeing your clinical team to focus on what matters most. Patients feel supported because they’re getting responses within seconds — not waiting hours or days. And the clinical teams get signal, not noise — so they can act faster when it counts.
This is the Reimagine Care model. A care layer that was missing. Now it exists.
Ready to bring Remi to your patients? Let’s chat.